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Using the NHS App isn’t always straightforward. We wanted to hear from local people about their experiences of getting help with the App; who they turn to and what they need help with. During our NHS App project people in the borough and Reading told us about the different ways they get support, from family and friends, community groups to their GP surgery. But we also found that formal support, such as commissioned digital café sessions were rarely used because people did no

The Big Conversation is your chance to share your views on the future of adult social care. Adult social care supports adults with care and support needs. This includes old people, disabled people and people with long term health conditions. Most of us will need care at some point in our lives or have a loved one who will. We pay for social care through our taxes. So care matters to all of us. The Big Conversation, led by Baroness Louise Casey, is part of the work being un

Have you experienced racism, discrimination, prejudice or unequal treatment in health and social care settings? If so, we want to hear from you. Click here to share your experience anonymously. Health and social care services experience Everyone deserves to be treated with dignity, respect and fairness when accessing health and social care services. Yet for many people, this is not always the reality. People from Black, Asian and other diverse communities, as well as Jewish

Following our first infographic exploring residents’ experiences of the NHS App, we’re sharing the next set of findings from our survey results and conversations with local communities. Our findings show that around 1 in 3 people across the borough and Reading combined do not use the NHS App. People told us there are several reasons for this, including preferring traditional ways to access healthcare, lacking confidence with technology, and not having access to a suitable dev

A huge thank you to everyone who supported our NHS App project; completed our survey, left comments on our social media channels or spoke to our engagement officers at local community events – your voice matters and helps improve services and care. Between October 2025 and January 2026, we heard from 953 residents across Wokingham Borough. In total, we received 1,436 responses, including 483 from Reading. Over the coming weeks, we’ll be running a campaign to share more ins

Every improvement in local health and social care starts with someone sharing their experience. Whether it's telling us what is working well, raising concerns about access to services or suggesting ways care could be improved, local people's voices play a key role in shaping the services everyone relies on. At Healthwatch Wokingham Borough, we make sure every voice is heard. We are delighted to publish our Annual Report 2025/26: Speaking up for better care, which highlights t

At Healthwatch, we want to make sure every voice in our community is heard, especially those who are often underrepresented. We gathered feedback from 115 women from the South Asian community across the borough to learn more about their experiences with healthcare services. We chose to focus on South Asian women because they face some of the most significant health inequalities in the borough: Low screening rates : Cervical screening uptake among Pakistani and Bangladeshi wom

We are delighted to share that our annual report for 2024/2025 ‘Unlocking the power of people-driven care’ is now live and ready for you...

This report highlights the experiences and feedback of young women (aged 16-24) across Wokingham Borough and Reading regarding sexual health education and local sexual health services. Our Healthwatch Youth team engaged with young women in various settings, such as colleges, universities, and community centres. 165 young women participated in our online survey—135 completed the survey fully, whilst 30 partially completed responses were excluded from the dataset. The project

We are excited to announce the release of our report on GP access and the new ways of working across Berkshire West, following...

Working with Caring, Listening and Supporting Partnership (CLASP), a self-advocacy group for people with learning disabilities in...

In our annual report, we show how listening to the voices of people living and working in Wokingham Borough is crucial in helping to make...

In February we asked people living and working in Wokingham Borough to complete our What Matters to You survey to help us plan our next...

Our national body Healthwatch England has used the experiences of care from over 10 million people across the UK (including residents in...

The purpose of an Enter and View visit is to collect evidence of what works well and what could be improved to make people’s experiences...

Healthwatch Wokingham Borough are pleased to share our plans for what we will be working on over the coming months. Our major project...

Healthwatch England (HWE) conducted a review of feedback received about maternity services in 2021/2022. They found that maternity care,...

Our Annual Report for 2022-23 is published today and highlights the work of our Healthwatch over the last year. It’s been a busy year of...

The care agency based in Molly Millars Close provides support to children, younger adults, older people and people who may have dementia,...

NHS and social care services only make the best decisions if they listen to the people they care for. Read our national body's Annual...