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NHS App information page

  • Writer: Healthwatch Wokingham
    Healthwatch Wokingham
  • Nov 4, 2025
  • 5 min read

Updated: Feb 4

Welcome to our NHS App information page. This is your one-stop page for support and guidance. Whether you're just getting started or want to learn more, we’ve got you covered.


If you can’t use the NHS App on your mobile phone, you can still access the same services through the NHS website.

You can log in online using a laptop, computer, tablet, or phone with internet access: https://www.nhs.uk/nhs-app/


You can also still contact your GP practice or pharmacy by phone or in person.


What can you do on the NHS app

  • Order repeat prescriptions

  • Choose a pharmacy for your prescriptions (also known as pharmacy nomination). You cannot nominate online pharmacies in the app.

    Once you nominate a pharmacy:

    • You don’t need to collect paper prescriptions from your GP.

    • Your prescriptions will be sent straight to your chosen pharmacy.

    • Your pharmacy will continue to get your prescriptions until you change or remove your nomination.

    • Any prescriptions you've already ordered will still go to your current nominated pharmacy.

  • Book and manage appointments

  • View your NHS number 

  • View your GP health record

  • Book and manage coronavirus (COVID-19) vaccinations

  • Register your organ donation decision

  • Give feedback on how you use your test results

  • Choose how the NHS uses your data

  • Use NHS 111 online to answer questions and get instant advice or medical help near you

  • Ask your GP to give someone you trust access to some of your NHS app services. The person you choose must be at the same GP surgery as you. Your GP surgery will do safeguarding checks.


What's coming next in the app

Here are a few of the many new features that are coming to the NHS app in 2026. No specific dates have been announced yet:

  • Authorised access: You will be able to use the app to manage health services for someone else (such as your child or someone you care for) without needing to ask your GP first.

  • Hospital referrals and appointments: You’ll be able to see your hospital waiting list and upcoming appointments in the app.

  • Prescriptions: You will be able to view and track the status of your prescription, set reminders to request repeat prescriptions and find out when your prescription is ready for collection.


Information leaflets

What is the NHS app (English - NHS England)

Click below to download.



Getting started with the NHS app - step by step instructions (English - NHS England)

Click below to download.



NHS app Step-by-step guide (English - NHS England)

Click below to download.



Easy-read information


Introducing the NHS App: An easy read document to support people to download and access the NHS App

(English - Black Country Integrated Care System)

Click below to download.



How to register to the NHS App using a smartphone or tablet

(English - NHS Sussex)

Click below to download.



How to register for the NHS App using a computer

(English - NHS Sussex)

Click below to download.



Videos

Below are translated guides on how to use the NHS app, created by Caafi Health, OneCare, and Bristol Inner City Primary Care Network. Please click on the clinks to view the videos.



 




Below are NHS step-by-step guides for the NHS app (English):


Having issues with the NHS app?

  • You can contact your GP surgery by telephone or in person (more details are below). Some GP surgeries have dedicated NHS app ambassadors.

  • You can call the NHS England Digital team about any issues you are having with the app. You can contact their customer service centre which is open 9am to 5pm, Monday to Friday, except Wednesdays, when it opens from 9.30am

Telephone: 0300 303 5678

  • You can also attend the free in-person Digital Cafes run in your local area (more details are below)


When to go to your GP surgery for help with the app

NHS England advises visiting or calling your GP surgery when:

• You don't have the required ID and require a PIN document for access without ID

• You don't have a postcode and need their NHS number to complete the set-up

• You are experiencing technical issues that you can't solve

• You need additional support due to accessibility needs

• You are unsure about any aspect of the registration process


NHS App digital cafés 

You can receive help and advice on the NHS app at local digital cafes. They are free and offer friendly one-to-one support to help you build confidence with everyday digital skills. You can get help with:

  • Use the NHS app

  • Use your smartphone or tablet

  • Access the internet and use a digital device

  • Ask questions in a relaxed, informal setting


You don't need to book to join a cafe session, turn up on the day at any of these cafes below:

Place

Date and time

Address

Wokingham Library 

Fourth Monday of every month (3pm-4.30pm)

Carnival Hub, Wellington Rd, Wokingham RG40 2AF

Emmanuel Methodist Church, Reading

Third Tuesday of the month (11.30am-1pm)      

Emmanuel Methodist Church, 448 Oxford Road RG30 1EE  

*This page will be updated as more resources become available.


How Healthwatch Wokingham Borough can help 

We're here to make sure your voice is heard - your voice matters!


Our survey to gather feedback from local people about their experiences of using the NHS App as part of our project is now closed. Thank you to everyone who took the time to share their views online or at face-to-face at engagement events around the borough. We are currently reviewing the data collected.


If you missed completing the survey, you can still share your views on the NHS App with us.


  • Is the NHS app working for you?

  • How can the app be improved?


Share your anonymous feedback (negative or positive) with us. Your voice matters as it helps us work with the NHS locally and nationally to improve how services are delivered.


Call: 0118 418 1418

Online: Click here to complete a short online form.


By hearing from a wide range of people, especially those who may be digitally excluded or underrepresented, we can help ensure that future improvements to the app reflect real community needs. Every response strengthens the case for more inclusive and accessible healthcare services.



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