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Using the NHS App isn’t always straightforward. We wanted to hear from local people about their experiences of getting help with the App; who they turn to and what they need help with. During our NHS App project people in the borough and Reading told us about the different ways they get support, from family and friends, community groups to their GP surgery. But we also found that formal support, such as commissioned digital café sessions were rarely used because people did no

Following our first infographic exploring residents’ experiences of the NHS App, we’re sharing the next set of findings from our survey results and conversations with local communities. Our findings show that around 1 in 3 people across the borough and Reading combined do not use the NHS App. People told us there are several reasons for this, including preferring traditional ways to access healthcare, lacking confidence with technology, and not having access to a suitable dev

A huge thank you to everyone who supported our NHS App project; completed our survey, left comments on our social media channels or spoke to our engagement officers at local community events – your voice matters and helps improve services and care. Between October 2025 and January 2026, we heard from 953 residents across Wokingham Borough. In total, we received 1,436 responses, including 483 from Reading. Over the coming weeks, we’ll be running a campaign to share more ins

In June 2025, the government announced plans to close Healthwatch England and local Healthwatch organisations, with responsibilities expected to transfer through legislation to other parts of the system (subject to confirmation). Following this announcement, The King’s Fund has today published a report 'The Future of Patient Voice: Learning from the Healthwatch Model' (commissioned in part by Healthwatch England but developed independently by think tank The King’s Fund). The