Case Study - Speaking Out to improve carers experiences of accessing support & information

Brenda contacted Healthwatch via the Helpdesk as she felt confused and frustrated by the organisations that were linked to her mum but did not link with each other.
two women sitting next to each other

Summary

A local resident was a carer for her mother, who lived with her and had dementia, required services from her GP, the council and the memory clinic. There was a lack of coordination between the services and insufficient information and advice for both the carer and the cared for 

Key findings

  • 1 Lack of signposting information for carers 
  • 2 Delays in referrals
  • 3 Services not person centered

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