Deaf Positives Action used a Community Research Fund award from Healthwatch Wokingham to conduct:
1) A mystery shopping exercise in which Deaf 'mystery shopper' volunteers visited a total of 34 different NHS and social care settings serving Wokingham Borough residents. Venues included a range of GP and dental practices, high street opticians, NHS walk-in centres, and the local Council.
2) A small-scale survey using an online questionnaire sent to 16 local Deaf people asking about their experiences of using health and care services over a six-month period (11 responses).
3) A focus group with three Deaf service users from their client base, to capture individual first-hand accounts of their experiences and specific examples.
- 1Most organisations offered no communication support (e.g. interpreter provision) for care appointments.
- 2 Many organisations and/or members of their staff showed poor awareness about communication support and their responsibilities under the AIS
- 3 None of the organisations used BSL (British Sign Language) to communicate on their websites or TV screens - there was no 'in-vision' signing.